Cancellation & Refund Policy

1. The policy in short

This policy applies to purchases made from Ephoreal Technologies (OPC) Pvt. Ltd. through maptoclips.com and app.maptoclips.com, and it sits alongside our Terms & Conditions.

2. Subscription cancellation

• You can cancel a subscription at any time from your account settings — no email or phone call needed.
• Cancelling stops the next renewal. You keep access and any remaining credits until the end of the period you have already paid for.
• Cancellation on its own does not trigger a refund. To ask for money back, follow section 3.
• If you cancel and then change your mind before the period ends, you can resume without losing your projects.

3. Refund eligibility

We will refund a purchase when all of these are true:

• You ask within 7 days of the payment date.
• The credits from that purchase are unspent — no render was submitted with them.
• The account is in good standing and has not been suspended for a breach of our Terms.

If part of the purchase has been used, we refund the unspent portion on a pro-rata basis and keep the value of the credits already consumed. Refunds go back to the original payment method in the original currency.

4. What is not refundable

• Credits already spent on renders, whether or not you published the video.
• Requests made more than 7 days after the payment date.
• Partial billing periods or unused time remaining on a subscription after cancellation.
• Accounts suspended or terminated for breach of the Terms & Conditions.
• Dissatisfaction with creative choices — style, pacing, music or framing preferences — where the render completed as specified. Tell us anyway; see section 5.
• Inaccuracies in third-party map data, such as a missing road name or an out-of-date satellite tile, which are outside our control.

5. Failed or defective renders

If a render fails, is truncated, or comes back visibly broken because of a fault on our side, it does not count as spent:

• The credit is restored to your balance automatically where our system detects the failure.
• If it isn't restored, email us within 7 days of the render with the project link and we will restore it.
• Where credits cannot be restored, we refund their value to the original payment method.

Renders that reflect the settings you chose, or that are limited by the underlying map data, are completed renders rather than faults — but write to us and we will help you get a better result.

6. How to request a refund

Email hello@maptoclips.com with the subject "Refund request" and include:

1. The email address on your maptoclips account.
2. The payment receipt or transaction reference.
3. The date of purchase.
4. The reason for the request, and a project link if a render is involved.

We acknowledge requests within 2 business days and tell you the decision, with reasons, before any money moves.

7. Processing timeline

• Approved refunds are issued to the original payment method within 3–5 business days.
• Your bank or card issuer may take a further 5–10 business days to show the credit on your statement.
• UPI and net-banking refunds in India usually land faster; international card refunds take the longest.

8. GST & cross-border payments

Where GST or another tax applied to your purchase, it is refunded in proportion to the refunded amount. For payments made in a currency other than the billing currency, your bank's exchange rate on the refund date applies — the amount you receive can differ slightly from what you paid, and bank or gateway conversion fees are not refundable by us.

9. Chargebacks & abuse

Please contact us before raising a chargeback — it is faster and we can usually resolve it directly. Accounts with a chargeback filed against them may be suspended until the dispute is settled. We may decline refunds where there is a pattern of buying credits, rendering, and requesting money back, or any other abuse of this policy.

10. Policy updates

We may update this policy as our plans and pricing change. The version in force at the time of your purchase is the one that applies to it. The "last updated" date above reflects the current version.

11. Contact

Ephoreal Technologies (OPC) Pvt. Ltd., 14 Rajaji Street, Puducherry, India – 605004.